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Customer Access And Assessment Team (Adults)

Micklegate Ward, York


The Customer Access and Assessment Team ( CAAT ) is the first point of contact for any adult, (a person aged 18 years and above) social care enquiries for new customers, (who reside in the City Of York Area), and their carers and or other professionals involved in that customers care.

Enquiries in the first instance will be received by our Customer Contact Workers whose role is one of prevention by providing information and advice in respect of what is available to customers and their carers in the voluntary, community and health sector.

They also sign post customers and their carers to organisations within these sectors and to make referrals to other CYC services ,Occupational Therapy, Sensory Team and Carers Assessments to name but a few.

The Customer Contact Workers also undertake Initial Contact Assessments for those customers that require a formal Social Care Assessment. In order for them to do this they will ask a number of questions to gather information required to make the necessary decision as to which team is the most appropriate to undertake the assessment.

If a customer requires a formal Social Care Assessment, in the first instance our Customer Contact Workers will consider the Universal Offer which is for customers where appropriate to have a period of assessment via the Intensive Support Service Team.

They will give information to customers about personalisation and Self Directed Support and how they may, if eligible, buy in their own care via a Direct Payment.

Within CAAT we also offer a Social Care Assessment function for those customers deemed not eligible or appropriate to have assessment via the Intensive Support Service Team.

Social Care Managers/Worker work with customers, their carers and any professional agency involved in their care to determine eligible need and give information and advice as to how those needs might be met and the cost implications of those options via a referral to our Finance Department.

Our aim is to enable customers and their carers to make informed choices about how their needs should be met and to enable, where possible, customers and their carers to secure those services themselves or to support and commission services on their behalf if needed.

We also provide a duty service within CAAT which covers those situations whereby an urgent Social Care Assessment and service is required that day.

Mobile for hearing impaired customers only 07534 437804
Outside office hours the Emergency Duty Team can be contacted on 01609 780780

Contact information

Other information

For ages

Minimum age: 18 Years

Opening times

  • 8.30am-5.00pm
  • 8.30am-5.00pm
  • 8.30am-5.00pm
  • 8.30am-5.00pm
  • 8.30am-5.00pm


    Quality awards

    Service Details Confirmed

    DBS policy

    DBS (Disclosure and Barring Service - formerly criminal records check) policy? Yes

    Inclusion statement

    All childcare and services should make reasonable adjustments to support disabled children and young people or those with additional needs. Below is a statement from this provider about their inclusive practice and levels of experience of supporting different needs


    • Disability And Additional Needs / Carers
    • Disability And Additional Needs / Disability And Additional Needs Advice And Support
    • Housing And Homelessness / Homelessness
    • Jobs And Money / Benefits
    • Jobs And Money / Debt And Money Management
    • Jobs And Money / Jobs And Money Advice And Support
    • Jobs And Money / Work / Training

    Last updated

    Last updated: 23/10/2017

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    This was printed on 19/3/2018

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