Concerned about a child or young person

If you have a concern that a child is vulnerable or at risk of significant harm please contact the Children's Front Door:

Phone: 01904 551900


Post: The Children's Front Door, West Offices, Station Rise, York, YO1 6GA

Outside office hours, at weekends and on public holidays contact the emergency duty team telephone: 01609 780780

If you need to make a safeguarding referral about a child or young person who has been or may be hurt or neglected or who has significant vulnerabilities please use the referral form.

Children’s Social Care need you to use this form because you are best placed to provide the information that they must have to make a timely, proportionate and effective decision about what help and support the child and their parents or carers need.

Children’s Social Care will accept telephone referrals where there is an immediate risk to a child but when they do so, you will be asked to complete the referral form within 24 hours with written information confirming that provided by telephone. If you are phoning in a referral, it will help to have the referral form in front of you to act as a guide for the information you will be asked to provide by the Social Worker.

The full Integrated Working Threshold Guidance describes levels of concern for children, young people and their families. It should be used to inform good practice and not as a definitive statement of thresholds for concern. There may well be circumstances that are not covered in this document or particular issues that lead to a professional judgement, which leads to a different conclusion.   
The City of York Self Harm and Suicidal Behaviour booklet (sometimes known as the ‘Pink Book’) is for practitioners who work with children and young people under the age of 18 (under 25 for those with disabilities or for care leavers) who self-harm or feel suicidal. It is aimed at people who work in a wide range of universal settings such as schools and youth or community groups. Everyone can play a part in helping children and young people who may be at risk. The booklet sets out some key principles and ways of working but does not prescribe how to act in individual situations. The information included in the booklet is not intended to override individual organisational or professional guidelines where they already exist. However, it can be used as a prompt for discussions about organisational approaches to working with self-harm and suicidal intent, or to highlight training needs.  

The City of York Council Resource and Advice Directory (RAD) is an interactive online tool available to professionals to help you identify what support is available for the families you are working with.